01423 711152

Privacy Policy

  1. Introduction

Welcome to Wildings Riverside Cafe, operated by Flax Hospitality LTD T/A Wildings Riverside Cafe (“we,” “our,” or “us”). Protecting your personal information is of utmost importance to us. This Privacy Policy explains how we collect, use, and safeguard your data. If you have any questions, please contact us:

Business Name: Flax Hospitality LTD T/A Wildings Riverside Cafe
Email: [email protected]
Phone: 01423 711152
Address: Wildings Riverside Cafe, Nidd Walk, Pateley Bridge, HG3 5NA
Website: wildingsriversidecafe.co.uk

  1. Information We Collect

We may collect and process the following types of personal information:

Name

Email address

Phone number

Dietary preferences

We collect this information through:

Forms for event bookings

Newsletter sign-ups

Additionally, our website uses cookies powered by CookieYes to gather certain information to enhance user experience. The type of data collected by cookies includes analytics and preferences.

  1. How We Use Your Information

We use the personal data we collect for the following purposes:

To manage event bookings

To send email newsletters and updates

To improve the overall customer experience

For marketing purposes, we use the Brevo email marketing platform. By submitting your information, you consent to receiving marketing communications. Each email includes an option to unsubscribe at any time.

  1. Sharing Information

We do not share your personal data with third parties. Additionally:

We do not sell or rent your data to third parties.

  1. Data Storage and Retention

Customer data is stored securely on internal systems and within the Brevo email marketing platform. We retain personal data only for as long as necessary to fulfill our business purposes or comply with legal requirements.

  1. Your Data Protection Rights

You have the right to:

Request access to your personal data

Request correction of inaccurate data

Request deletion of your data

Restrict the processing of your data

For any data-related requests, please contact us at: [email protected]

  1. Security Measures

We take appropriate measures to safeguard your personal data, including:

Secure servers

Password-protected systems

Encrypted communication channels where applicable

  1. Cookies

Our website uses cookies to improve user experience and gather analytics. A cookie consent banner is in place to ensure compliance with legal requirements. For more details, refer to our cookie policy.

  1. Changes to This Policy

We reserve the right to update this Privacy Policy as necessary. Any changes will be posted on our website. Please review this page periodically to stay informed about how we handle your data.

  1. Contact Information

If you have questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]